Ryan Blake Bussey
Computer Engineer & IT Support Specialist
About
I’m a Computer Engineer and IT professional with experience in enterprise endpoint management, ServiceNow development, and embedded systems. I specialize in building efficient, secure, and scalable IT solutions, and enjoy working on projects that blend software and hardware integration. I’m passionate about learning, teaching, and finding creative ways to solve technical problems.
Experience
- Administer and maintain JAMF Pro and Microsoft Intune for macOS, iOS, Windows, and Android devices.
- Develop ServiceNow UI Actions, catalog items, and automated workflows to streamline IT service delivery.
- Deploy custom configurations, compliance policies, and applications to ensure secure standardization.
- Create and manage deployment scripts for software distribution, OS imaging, and updates.
- Design and implement automated macOS deployment workflows and security baselines.
- Provision Teams telephony devices and manage zero-touch deployments via Intune.
- Provide tier-3 escalation support for complex endpoint and integration issues.
- Maintain documentation, standards, troubleshooting guides, and knowledge base articles.
- Coordinate with IT security teams on patching and vulnerability remediation.
- Provided technical support to faculty, staff, and students across Windows and macOS systems.
- Used BeyondTrust, Active Directory, LAPS, SCCM, and ServiceNow for remote and local support.
- Deployed Teams telephony and Android devices using Microsoft Intune.
- Created and maintained knowledge base articles for support documentation.
- Trained and mentored student workers in IT support procedures and professionalism.
- Provided technology consultation and troubleshooting for customers on macOS and Windows systems.
- Assisted Geek Squad operations, scheduling, and customer guidance.
- Explained technical concepts clearly to non-technical users and maintained exceptional service.
- Provided technical support for Windows, macOS, Linux, iOS, and Android devices, troubleshooting hardware, software, and network issues.
- Delivered phone and in-person support using BeyondTrust (Bomgar) for remote assistance and issue resolution.
- Trained and mentored new Student Technicians, improving team proficiency and knowledge of NAU IT systems.
- Utilized JAMF Pro, DeployStudio, and self-service tools for macOS imaging, software deployment, and updates.
- Assisted in network infrastructure tasks, including Ethernet wiring, access point troubleshooting with Cisco Prime, and connectivity tuning.
- Developed tools and workflows, including a Linux Diagnostic Tool, to enhance efficiency within the Student Technology Center.
- Built and deployed internal servers and provided employee technical support for Windows/macOS.
- Managed Google Admin accounts and network configurations (TCP/IP, LDAP, AD, DNS).
- Assisted customers with remote troubleshooting and guided IT solutions.
- Scheduled on-site support visits for employees and customers.
- Trained and mentored new IT team members in best practices.
- Assisted in the design and optimization of residential and commercial solar PV systems.
- Conducted load calculations, system sizing, and component selection.
- Used AutoCAD, Helioscope, PVsyst, Aurora Solar, SKM Power*Tools, ETAP, and ArcGIS for system layouts and analysis.
- Prepared technical documentation, single-line diagrams, and ensured NEC/UL compliance.
- Collaborated with engineers and project managers to develop cost-effective solar solutions.
Skills
Access Points, Active Directory, Android, Artificial Intelligence, Cable, Computer Engineering, Computer Science, Customer Service, Debugging, Desktop Support, Digital, Documentation, Electrical Engineering, Electricity, Hardware, Help Desk, Hosting, Information Technology, iOS, LDAP, Linux, macOS, Mobile Device Management, Outlook, SCCM, TCP/IP, ServiceNow ITSM & Development, Telephony, and Technical Troubleshooting.
Education
Northern Arizona University — B.S. Computer Engineering (2019–2025)
- Specialized in embedded systems, digital logic, and hardware-software integration.
- Experience with C, C++, Python, assembly, Verilog, VHDL, MATLAB, and PCB design.
- Applied engineering principles in IoT, robotics, and computer architecture.
Contact
Email: ryan@rbussey.com
LinkedIn: /in/ryan-bussey
Location: El Paso, TX