Ryan Blake Bussey

About

I’m a Computer Engineer and Instructional Technologist who builds practical solutions for higher education. My experience spans enterprise endpoint management, ServiceNow development, instructional technology, and hardware-software integration. My current work includes developing a locally hosted, AI-assisted PDF accessibility remediation application that combines document processing with human review.

Selected Projects

Experience

2026

University of Texas at El Paso — Instructional Technologist III, College of Education Jun 2026 – Present

• Oversee all technology for the College of Education, including classroom AV, computer labs, and specialized instructional systems.
• Developed a locally hosted, AI-assisted PDF accessibility remediation prototype integrating document processing, alternative-text generation, and human review tools.
• Manage and mentor a team of ~5 employees, assigning work, scheduling, and handling escalations.
• Coordinate support and projects for faculty, staff, and the Dean’s office; serve as primary escalation for instructional-technology issues.
• Maintain and edit the College website, manage room reservations, coordinate procurement of technology and devices, and handle asset surplusing and inventory.
• Implement and oversee deployment, configuration, and security of endpoints and classroom devices (JAMF, Intune, imaging), building on prior endpoint-management work.
• Lead training and create documentation to help faculty and staff adopt instructional technologies and pedagogy-supporting tools.

University of Texas at El Paso — Enterprise Desktop Management Specialist May 2025 – Jun 2026

• Administered and maintained JAMF Pro and Microsoft Intune for macOS, iOS, Windows, and Android devices.
• Developed ServiceNow UI Actions, catalog items, and automated workflows to streamline IT service delivery.
• Deployed custom configurations, compliance policies, and applications to ensure secure standardization.
• Created and managed deployment scripts for software distribution, OS imaging, and updates.
• Designed and implemented automated macOS deployment workflows and security baselines.
• Provisioned Teams telephony devices and managed zero-touch deployments via Intune.
• Provided tier-3 escalation support for complex endpoint and integration issues.
• Maintained documentation, standards, troubleshooting guides, and knowledge base articles.
• Coordinated with IT security teams on patching and vulnerability remediation.

2025

Northern Arizona University — Senior IT Support Analyst Feb 2022 – May 2025

• Provided technical support to faculty, staff, and students across Windows and macOS systems.
• Used BeyondTrust, Active Directory, LAPS, SCCM, and ServiceNow for remote and local support.
• Deployed Teams telephony and Android devices using Microsoft Intune.
• Created and maintained knowledge base articles for support documentation.
• Trained and mentored student workers in IT support procedures and professionalism.

2022

Best Buy — Computing Associate / Geek Squad Aug 2021 – Oct 2022

• Provided technology consultation and troubleshooting for customers on macOS and Windows systems.
• Assisted Geek Squad operations, scheduling, and customer guidance.
• Explained technical concepts clearly to non-technical users and maintained exceptional service.

Northern Arizona University — Senior Student Technician Aug 2019 – Feb 2022

• Provided technical support for Windows, macOS, Linux, iOS, and Android devices, troubleshooting hardware, software, and network issues.
• Delivered phone and in-person support using BeyondTrust (Bomgar) for remote assistance and issue resolution.
• Trained and mentored new Student Technicians, improving team proficiency and knowledge of NAU IT systems.
• Utilized JAMF Pro, DeployStudio, and self-service tools for macOS imaging, software deployment, and updates.
• Assisted in network infrastructure tasks, including Ethernet wiring, access point troubleshooting with Cisco Prime, and connectivity tuning.
• Developed tools and workflows, including a Linux Diagnostic Tool, to enhance efficiency within the Student Technology Center.

2021

Good Faith Energy — IT Support Aug 2018 – Aug 2021

• Built and deployed internal servers and provided employee technical support for Windows/macOS.
• Managed Google Admin accounts and network configurations (TCP/IP, LDAP, AD, DNS).
• Assisted customers with remote troubleshooting and guided IT solutions.
• Scheduled on-site support visits for employees and customers.
• Trained and mentored new IT team members in best practices.

2018

Good Faith Energy — Electrical Engineering Intern May 2018 – Aug 2018

• Assisted in the design and optimization of residential and commercial solar PV systems.
• Conducted load calculations, system sizing, and component selection.
• Used AutoCAD, Helioscope, PVsyst, Aurora Solar, SKM Power*Tools, ETAP, and ArcGIS for system layouts and analysis.
• Prepared technical documentation, single-line diagrams, and ensured NEC/UL compliance.
• Collaborated with engineers and project managers to develop cost-effective solar solutions.

Skills

Access Points, Active Directory, Android, Artificial Intelligence, Cable, Computer Engineering, Computer Science, Customer Service, Debugging, Desktop Support, Digital, Documentation, Electrical Engineering, Electricity, Hardware, Help Desk, Hosting, Information Technology, iOS, LDAP, Linux, macOS, Mobile Device Management, Outlook, SCCM, TCP/IP, ServiceNow ITSM & Development, Telephony, and Technical Troubleshooting.

Education

Northern Arizona University — B.S. Computer Engineering (2019–2025)

• Specialized in embedded systems, digital logic, and hardware-software integration.
• Experience with C, C++, Python, assembly, Verilog, VHDL, MATLAB, and PCB design.
• Applied engineering principles in IoT, robotics, and computer architecture.

Contact

Email: [email protected]
LinkedIn: /in/ryan-bussey
GitHub: Buscuit-Dev
Location: El Paso, TX (Malden, MA June 2027)

Download Resume (PDF)